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Vish from Penrose feels confident about his new Cafe2U business

Monday, March 18, 2013

We recently checked in with Vish from Cafe2U Penrose  to see how he was going with his new Cafe2U business in Penrose, Auckland.

Vish Cafe2U Penrose NZ

"I am in my 8th week now it seems like I have been into this business for a while now and the biggest credit goes to the Franchise Development Managers. It doesn't seem like its a new business I am feeling much more confident. I have had various experiences in a short time, canvassing and successfully developing new stops in my territory. I also got a chance to take part in a event which was also a great success. I am very pleased with the way the business is going forward"

 Cafe2U mobile coffee franchises offer  the people the pathway to become a successful business owner. The only requisite is that you love being with people. 

Cafe2U can teach you how to make a great coffee and equip you with all the tools you need. The best bit is that Cafe2U will fast track your business by accompanying you for the first two weeks to build the business for you via Cafe2U's unique Acceleration Package offering that is included when you purchase a Cafe2U franchise

 This means you can focus on meeting your customers whilst our Franchise Development leads the way. By the end of the two weeks you will have put all your learnings from the Cafe2U Academy into practice and will have formed all the correct routines and business habits you need to get you to your goals as fast as possible.

Steve loves his new Cafe2U lifestyle

Thursday, November 01, 2012
Cafe2U Steve Payk

Steve Payk's only regret: Not starting his Cafe2U coffee truck business five years sooner

Steve Payk spent 28 years managing sports clubs before deciding to pursue his passion for a coffee business. Research soon led him to Cafe2U, where he now serves customers in Windsor and Richmond in New South Wales, Australia. Cafe2U recently expanded to the United States, and Steve is happy to share his thoughts with anyone interested in starting a Cafe2U business.

What were you doing before Cafe2U?

I was club manager at different sports clubs. I wanted to take a bit of control of my own life. Clubs are tough. Before, I'd be on freeway for an hour, heading into work at 6 a.m., getting home at 7 p.m. Plus, I was working weekend nights.

How did you find out about Cafe2U?

I had looked at a number of franchises. My wife had the idea of opening a coffee shop and we took a look at that, but you're really a slave to the shop — you have to be there from when they open really early to when they close really late. Then we decided to start looking into franchises, which is how we found out about Cafe2U. We looked at three other coffee businesses, but they didn't stack up to Cafe2U.

What sets Cafe2U apart?

The coffee is a nice tasting coffee. It's not too strong, and it's not weak. I enjoy a good coffee.

The support you get is wonderful. There is great ongoing support, and there are no secrets. The franchisees help each other out and don't compete against one another.

The daily takings have been good. I started off around $550 a day Monday through Friday. I'm on the road from 6 a.m. to noon, and now I'm pulling in more a day, plus a lot of event work on weekends, so it ensures solid cash flow within my family.

The launch process was good. The franchise development person was there with me, and he did the cold calls. I more or less just drove for the first few weeks. He got the people to come out and made their coffees. At the moment, I do about 40 stops a day — the same stops at the same time every day. I know what people are going to order. I have about 145 customers and I know them all by name. If their car is there, I know that they are there. Whatever they want, I start making. There's a horse barn I go to a 6:15 every morning. They write their orders down on a pad and I start making drinks. It's like a family. I have a ball.

I'm good friends with five or six franchisees who live within 5 miles of me. I have Windsor Richmond. If I can't do an event, they help. We're all ready to pitch in. It's hard to cover one another person's route, because everything starts and stops at the same time. If someone needs to me take care of a stop near one of mine, I'll service other customers. It's nice to be able to ring a friend up, have a chat and find out how something new works on the van. Sometimes, you'll have a new franchisee who needs advice on making a frappe. We're always talking to each other.

Who makes a good Cafe2U franchisee? What attracted you to it?

I think you have to be a people person. I have no problem adjusting, because in sports clubs you get to meet all sorts — from workers to business people. You just talk to them on their level and make the day fun. I feel guilty sometimes pulling up to a stop and taking money. I tell my wife, sometimes this isn't like a job, it's like a hobby.

How large is the opportunity?

I feel successful already. I'm just basically making coffee, but you see in people's faces how excited they are to see you when you come out. When you're late by 10 or 15 minutes they're like “thank goodness, I was afraid you weren't coming!” You build up a clientele and they get the same thing every day. Your client base is steady. And they spread the word. I get phone calls from people I don't even know thanks to word of mouth.

What does your typical day look like?

At 4:30 I wake up, go outside, turn on the coffee machine, have a shower, and 20 minutes later I put some coffee through. I make myself and my wife coffee. She gets up at 4:45. I'm on road by 5:30. The first stop is at 6. I'm at the industrial park from 7 to 11:30, then over to Richmond for another quick industrial area. I finish there in about 35 minutes. Then I come home, quickly do the banking, pull stuff out of van and clean, then restock.

We're just coming up to events season. There is a local market where I set up from 7:30 a.m. to noon. Soccer season is coming up, and in three hours, you can make great income. I take my son or daughter with me. They take orders, and I'm pumping out coffees. Around Christmas, for 6 weeks I was working every weekend. There were carol events, some church events. It gets pretty hectic. I need one of my children there. My daughter 19, and my son is 17. Most events are early morning, so I'm waking one of them up at 5. They don't like getting up that early, but I pay them well.

How much of your business is delivering to businesses vs. working at events?

The events probably equal about a third or a quarter of my Monday through Friday takings.

What is a secret to your success?

It's just me being me. To me, you are there to be the shoulder that customers can put all their problems on. I know more about them than I do about my best friends, because I listen to them every day. I'm a good listener. It's just the product really, and building relationships.

What does franchise ownership allow you to do that you couldn't before?

It's so much freer. It's not like a job. It's like a hobby. No stress. No tension. I'm much more relaxed.

Would you recommend a Cafe2U franchise to someone else? Why?

Of course I would. I wish I did it five years ago. It's an alternative and fun lifestyle. It gives me regular income as well as the lifestyle and balanced family time that a conventional job doesn't always afford. And you're making good money, too.

If you would like to find out more about starting your won Cafe2U franchise, just click here